GG RADIO REFUND & CANCELLATION POLICY
 

Last updated: 9 September 2026
 

This Refund & Cancellation Policy applies to paid artist submission and promotional services provided by AYPE Music trading as GG Radio.
 

Website: https://ggayperadio.com
Email: ggaypemusic@gmail.com
Business address: 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
 

1. SUBMISSION REVIEW
 

All music submitted for a GG Radio promotional service is reviewed before approval.
 

Payment covers the review, administration, campaign preparation and promotional services associated with the selected package.
 

Payment does not automatically guarantee approval.
 

GG Radio normally aims to review submissions within approximately 3–5 working days.
 

2. IF YOUR SUBMISSION IS NOT ACCEPTED
 

If GG Radio reviews your submission and decides that the track is not suitable for the selected campaign, you will receive a full refund of the amount paid for that submission.
 

You do not need to request this refund separately unless we ask you to provide additional information.
 

Refunds will normally be returned to the original payment method.
 

The time taken for the funds to appear in your account may depend on the payment provider or bank.
 

3. IF YOUR SUBMISSION IS APPROVED
 

Once your track has been approved, GG Radio will begin preparing and/or delivering the promotional services included in your selected package.

This may include:
 

• Track preparation and metadata checks

• Campaign administration

• Radio scheduling

• Radio airplay

• Playlist administration or placement

• Artist Spotlight preparation

• Social-media content or promotion

• Other promotional services included in your package
   

4. ONCE YOUR CAMPAIGN IS LIVE
 

Once an approved campaign has gone live or promotional delivery has begun, GG Radio does not offer discretionary refunds simply because an artist:
 

• Changes their mind

• Decides they no longer want promotion

• Is unhappy with the number of streams, followers, saves or engagement received

• Does not achieve a particular commercial result

• Removes their own music from a streaming platform

• Fails to provide required promotional materials or information
   

GG Radio does not guarantee particular numbers of streams, followers, saves, sales, royalties, social-media engagement or other commercial results.
 

This section does not affect any statutory rights that cannot legally be excluded.
 

5. CANCELLATION BEFORE THE CAMPAIGN STARTS
 

If you wish to cancel after submitting but before your campaign has gone live, contact:

ggaypemusic@gmail.com
 

Whether a refund is due will depend on:
 

• Whether the submission has already been reviewed

• Whether campaign preparation has begun

• The amount of work already completed

• Any applicable statutory cancellation rights
   

Where permitted by law, GG Radio may deduct a reasonable proportion for services already provided before cancellation.
 

6. REQUEST TO BEGIN SERVICES EARLY
 

Where applicable, artists may be asked at checkout to expressly request that GG Radio begins reviewing, preparing or providing the service before the end of any statutory cancellation period.
 

If you request early performance and later cancel, you may be required to pay a proportionate amount for work already completed.
 

If the service has been fully performed in circumstances where the law permits the cancellation right to be lost, you may no longer have the right to cancel.
 

UK distance-selling rules require businesses to explain cancellation rights and when customers may need to pay for services already started.
 

7. PROBLEMS WITH A SERVICE
 

If GG Radio does not provide an agreed paid service, or if there is a significant problem with how the service has been delivered, please contact us so we can investigate.
 

Depending on the circumstances, an appropriate remedy may include:
 

• Rescheduling

• Re-performance of the affected service

• An alternative promotional placement

• A partial refund

• A full refund where legally required
   

Nothing in this policy limits rights available under applicable consumer law. Businesses cannot remove consumers’ statutory remedies for services that are not provided as agreed or with reasonable care and skill.
 

8. THIRD-PARTY PLATFORM ISSUES
 

GG Radio uses third-party services including Live365, Spotify, social-media platforms and payment providers.
 

Temporary outages or changes affecting a third-party service will not automatically result in a refund where GG Radio can reasonably reschedule or provide the agreed promotion through an appropriate alternative.
 

If a third-party issue prevents a substantial part of the purchased service from being delivered, GG Radio will work with the artist to provide an appropriate remedy.
 

9. HOW REFUNDS ARE ISSUED
 

Approved refunds will normally be returned to the original payment method.
 

Processing times vary depending on the bank, card provider or payment processor.
 

GG Radio cannot control how long a payment provider takes to credit a refund after it has been issued.
 

10. CHARGEBACKS AND PAYMENT DISPUTES
 

If you believe there is a problem with your payment or campaign, please contact GG Radio first at:

ggaypemusic@gmail.com
 

We will aim to investigate the issue and resolve genuine problems promptly.
 

This does not prevent you from exercising any rights you may have through your bank, card provider or applicable law.
 

11. CONTACT
 

For refund or cancellation enquiries, contact:
 

GG Radio
AYPE Music
Email: ggaypemusic@gmail.com
Business address: 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
 

Please include your artist name, track title, package purchased and payment/order details so we can identify your submission.